Your information deserves
clear boundaries.

Who we are and what this covers

This policy explains how Fandora Funded ("Fandora", "we", "us") collects, uses, shares and protects your information when you use our website at fandorafunded.com and the Fandora Funded mobile app (together, the "Service"). It applies to traders who register for and use a Fandora account. By using the Service, you agree to this policy.

Information we collect

We collect the information needed to open and operate your trading account, keep it secure and meet our legal obligations.

• Account details: your name, email address, phone number and login credentials.
• Identity verification (KYC): government ID and related documents, submitted only through the Identity Verification page in your dashboard.
• Trading activity: your orders, positions, balances, account rules and progress.
• Payments and payouts: challenge purchase records and the crypto wallet address you provide for payouts.
• Support content: the messages and any screenshots you choose to send to support.
• Technical data: IP address, device and browser information, and security logs.

How we use your information

We use your information to provide and improve the Service and to protect you and Fandora.

• Create and manage your account and evaluation or funded program.
• Execute and record your orders and calculate your account metrics.
• Process payouts and verify eligibility.
• Detect and prevent fraud, abuse and prohibited trading.
• Provide customer support and respond to your requests.
• Meet legal, tax and regulatory obligations.

How we share information

We do not sell your personal information and we do not share it for advertising. We share it only with trusted service providers who process it on our behalf, and where required by law.

• Support processing: messages and screenshots sent to support chat may be processed by our AI provider (DeepSeek) to answer faster.
• Payments: our payment provider processes challenge payments and payout transactions.
• Legal and safety: we may disclose information to comply with the law, enforce our terms, or protect our users and the Service.

AI-assisted support and screenshots

Messages and image attachments you send to support chat may be processed by an AI provider (DeepSeek) so the assistant can answer faster. Images are used only to help answer that request and are shared only within the conversation they were attached to.

• Screenshots are never used to verify your identity, confirm a payment or approve a payout — those decisions are always made by our team.
• Do not upload identity documents (passport, ID card, driving licence) in chat. Identity verification happens only through the Identity Verification page in your dashboard.
• If you prefer not to have an image reviewed by the AI assistant, ask for a human agent before attaching it.

Data retention

We keep your information for as long as your account is active, and afterwards only as long as needed to meet legal, accounting, security and dispute-resolution requirements. When it is no longer needed, we delete or anonymize it.

How we protect your data

We use technical and organizational measures to protect your information.

• All data is encrypted in transit using HTTPS/TLS.
• Passwords are stored only as salted hashes, never in plain text.
• Sessions use HttpOnly and SameSite cookie protections; database access uses prepared statements.
• Access to personal data is limited to staff who need it to operate the Service.

Your rights and choices

You can exercise the following rights over your information by contacting support@fandorafunded.com from your registered email address.

• Access a copy of the account information we hold about you.
• Correct information that is inaccurate or out of date.
• Request deletion of your account and personal data (see below).
• Object to or restrict certain processing, where the law provides that right.

Deleting your account and data

You can request deletion of your Fandora account and associated personal data at any time by emailing support@fandorafunded.com from your registered email address, or through the support chat. We will delete your data within a reasonable period, except where we are required by law to retain certain records (for example, payment and tax records).

Cookies and similar technologies

We use strictly necessary cookies to keep you signed in and to secure your session. We do not use cookies to build advertising profiles.

International data transfers

Fandora operates online and may process information on servers located in different countries. Where information is transferred across borders, we take steps to ensure it remains protected in line with this policy.

Age requirement

The Service is intended only for adults aged 18 or older. It is not directed to children, and we do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, contact us and we will remove it.

Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you. Your continued use of the Service after an update means you accept the revised policy.

Contact us

If you have questions about this policy or your data, contact us at support@fandorafunded.com or through the in-app support chat. We aim to respond promptly.